Ready to Redefine your Customer
Service?
Dynamics 365: Your Customer Service Centre
Say goodbye to disjointed systems and hello to seamless service operations! Dynamics 365 serves as your central hub for managing customer interactions, from inquiries to resolutions. With its intuitive interface and comprehensive features, D365 empowers your customer service team to deliver prompt, personalised support that delights customers and
fosters loyalty. Get ready to turn every interaction into an opportunity to shine!
Scenario: Streamlined Ticket Management
A small e-commerce business has a customer reaching out with a query about their recent purchase. With D365 for Customer Service, you receive the customer's inquiry through your preferred channel—whether it's email, chat, or social media. The platform automatically creates a ticket and assigns it to the appropriate agent based on
availability and skillset. As the agent accesses the customer's order history and preferences, they provide a personalised and timely response, resolving the issue efficiently. Not only saving time on manual ticket management but also delivering seamless and proactive support.
Copilot: Your Support Companion
Imagine having a trusted support ally guiding your customer service team at all times. Powered by AI, Copilot
predict service trends, analyses customer data, and provides real-time insights to help your team resolve issues faster and effectively. With Copilot as your support companion, you'll be able to provide proactive, intelligent support that impresses customers and sets you apart from the competition.
Scenario: Copilot - Proactive Service Insights
Envision an online retail store, and a frequent customer hasn't made a purchase in long time. This is where
Copilot comes in! Analysing the customer's purchase history and behavioural patterns to identify potential reasons for their inactivity. It suggests personalised outreach strategies, such as loyalty rewards or promotions to re-engage the customer and encourage other purchases. As you implement Copilot's recommendations, you see a significant increase in customer reactivation rates. With Copilot providing proactive service insights, you not only save time on manual analysis but also revitalise
customer relationships.
Power Platform: Your Service Customisation Toolkit
Most often, no customer service journeys are alike, and that's where Power Platform comes into play. Whether you need to automate workflows, build custom service portals, or create interactive dashboards, Power Platform empowers you to tailor your service offerings to fit your customers' unique needs. With its user-friendly tools and limitless
possibilities it enables you to deliver bespoke service experiences that leaves a lasting impression.
Scenario: Customised Self-Service Portal
Imagine a medium tech startup looking to enhance customer support offerings. With Power Platform, they can create a custom self-service portal, all in one convenient location, where customers can troubleshoot common issues or access FAQs e.g. The portal also features a knowledge base with step-by-step guides and
instructional videos, empowering customers to resolve issues independently. Resulting in a significant reduction in support enquiries, freeing up your team to focus on more complex and high-value tasks. Saving time on repetitive enquiries, empowering customers to find solutions quickly and efficiently, resulting in higher satisfaction and loyalty for the organisation.
Want to Learn
More?
While it's difficult to quantify the exact time and cost savings without specific details about the business environment, adopting Dynamics 365, Copilot, and Power Platform can undoubtedly lead to significant efficiencies and competitive advantages in the long run.
For a more accurate estimate of time and cost savings for your business, and to request a free demo contact us
today.
