1. Solve Customer Problems Before They Happen
Why it matters: Avoiding customer complaints means keeping them happy.
How it works: Copilot insights in D365 can predict when a customer is about to cancel or has an issue, and suggest offers or solutions before they reach out.
Real-world
example: A subscription service reduced cancellations by 27% by automatically offering discounts to customers identified as "at-risk" of leaving.
2. Give Every Customer a Personal Touch
Why it matters: People love businesses that remember them and treat them like VIPs.
How it works: D365 tracks purchase history and preferences, allowing you to create tailored offers.
Real-world
example: A boutique retailer increased sales by 34% after introducing personalised product recommendations based on customer browsing history.
3. Automate Tedious Tasks to Focus on What Matters
Why it matters: Your time is valuable—spend it on what drives your business forward, not on repetitive tasks.
How it works: D365 automatically categorises and routes customer queries to the right department,
reducing the time spent managing requests.
Real-world example: An SMB bank sped up loan application processes by 43%, enabling their team to focus on building customer relationships instead.
4. Get Instant Feedback and Act Quickly
Why it matters: Knowing what your customers think—right now—helps you respond and adjust fast.
How it works: Copilot in D365 provides real-time
sentiment analysis, alerting you to customer concerns or opportunities.
Real-world example: A local restaurant chain increased positive reviews by 28% after using real-time feedback to improve service based on what customers were saying online.
5. Support Customers 24/7 Without Increasing Staff
Why it matters: Customers expect help whenever they need it, but SMBs can’t always afford around-the-clock
teams.
How it works: AI-powered chatbots in D365 provide instant answers to common customer questions—any time, day or night.
Real-world example: An online retailer improved customer response times by 54% while reducing support costs by using chatbots to handle common queries.
6. Bring All Conversations into One Place
Why it matters: Managing communications across email, social media, and
phone can be a headache—customers don’t like repeating themselves!
How it works: D365 brings all your channels into one dashboard so you can see every interaction in one place.
Real-world example: A tech support business reduced resolution times by 37% by using a unified platform for email, chat, and phone support.
