Welcome to this week’s edition of the Grok Software Newsletter, where we bring you the latest updates in Microsoft Dynamics 365, Power Platform, and Copilot. This week we will be discussing Microsoft's commitment to revolutionising workplace efficiency, and how D365 and Copilot can turn customer data into actionable strategies, ensuring seamless, relevant
interactions from the first touchpoint to post-sale follow-up. Microsoft is committed to revolutionising workplace efficiency with AI-powered solutions that seamlessly integrate with the tools your teams rely on. You can now enhance Microsoft 365 applications and popular CRM and contact center systems with role-specific Copilot capabilities—empowering sales and customer service
professionals with AI-driven insights and automation. Boost productivity, streamline operations, and elevate customer engagement with secure, enterprise-grade AI. Read more 
Personalisation is no longer optional—it’s expected in today's sales environment. However, many businesses struggle to scale real-time, tailored interactions across multiple touchpoints while managing an increasing number of prospects and customers. Traditional methods that worked for smaller datasets and pipelines can’t keep up with modern customer
expectations. Businesses need smarter ways to orchestrate and optimise customer journeys without overwhelming sales teams or compromising engagement quality. The Solution is AI-powered tools like Microsoft Dynamics 365 and Copilot enable businesses to automate, analyse, and personalise interactions at every stage—ensuring relevance, efficiency, and stronger customer relationships. Read more Stay tuned for next week’s update!
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