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Join us as we explore how forward-thinking organisations are embracing AI to drive meaningful change—and why so many are making the switch from legacy CRM systems to Dynamics 365.

Discover how businesses are overcoming the limitations of outdated platforms, streamlining operations, and empowering teams with AI-driven insights, automation, and enhanced customer engagement.

As the global shift towards AI accelerates, Microsoft is committed to helping organisations unlock lasting business value. To better understand this opportunity, Microsoft commissioned a study with IDC—The Business Opportunity of AI—to reveal fresh insights and guide organisations on their AI transformation journey.

The study found that for every £1 invested in generative AI, organisations are realising an average return of over £3.00—demonstrating the significant potential of AI to reshape business processes, spark innovation, and drive change across industries.

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Legacy CRM systems were built for a different era—one where manual data entry was the norm, field reps had hours between customer visits, and service agents had time to log detailed call notes. But today’s fast-paced business environment demands more.

Modern businesses need CRM solutions that do more than report—they need platforms that empower sellers, marketers, and service teams to engage customers in real time. That’s why organisations are making the switch to Microsoft Dynamics 365.

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It was a busy start to the week here at Grok Software! On Tuesday morning, the annual PAT test was carried out to make sure all our office equipment is safe, secure, and fully powered for the work ahead. Safety first—because even the best coffee machine needs a clean bill of health!

This week, we also want to take a moment to show our support for Diabetes Awareness Week—a cause close to us here at Grok Software, especially as our own Director and leader, Phil, manages life with diabetes.