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Power Pages now supports Single-Page Applications (SPA), enabling developers to create modern, dynamic web experiences using frameworks like React. This update enhances pro-code development with AI tools like GitHub Copilot, while maintaining the security and scalability of the platform. 

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Customers today don’t just want fast service, they expect businesses to anticipate their needs. Whether it’s a reminder before a late payment, an alert about a delivery delay, or a follow-up after a missed call, proactive engagement is quickly becoming the new standard for customer experience.

That’s why Microsoft is introducing proactive engagement and conversational journeys in Dynamics 365 Contact Center and Customer Insights – Journeys, now available in public preview. These new capabilities empower businesses to stay ahead of customer expectations with timely, contextual interactions that build trust and loyalty.

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GROK NEWS: A Well-Deserved Shoutout at BNI! 

At last week's BNI networking event, our Director Phil had the pleasure of presenting a long-overdue testimonial to Dan from Highly. Recognising the fantastic work he’s done in supporting Grok Software’s growth.

Dan has played a key role in helping us refine our brand strategy, market positioning, and perhaps most importantly, our pricing model, setting us up for even greater success moving forward.

A big thank you to Dan for his insight, patience, and expertise. It’s partnerships like these that make a real difference.