Hi ,

Welcome to this week’s edition of the Grok Software Newsletter, where we bring you the latest insights on Microsoft Dynamics 365, Power Platform, and Copilot.

This week, we spotlight the newest updates to the Case Management Agent (CMA) in Dynamics 365 Customer Service, helping organisations transform customer care with AI-powered automation. We’re also sharing Jared Spataro’s latest newsletter: The CEO’s Guide to Building a Frontier Firm, a must-read for leaders looking to embrace an AI-first future.

Many organisations are just starting their AI journey, using it as an assistant. Others are moving into phase two, where humans and AI agents work side by side toward shared goals.

But phase three - the Frontier Firm, is where things get exciting. Here, AI becomes the operational engine of business, and agents drive the bulk of the work. The challenge isn’t the tech, it’s reimagining how work and organisations are structured to unlock this future.

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Microsoft is taking another step toward the future of AI-powered business. With the latest updates to the Case Management Agent (CMA) in Dynamics 365 Customer Service, organisations can now automate the entire case lifecycle, from creation to resolution.

This means AI agents can handle the heavy lifting, freeing humans to focus on strategy, innovation, and customer relationships. It’s a powerful step toward the frontier firm model, where AI runs processes and people set the vision.

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GROK NEWS? Phil’s Pasty Power Reclaims the Crown! 🥟👑

This week, Emily turned one of Phil’s trips home from London Imperial College into a TikTok hit.... well, a hit by Grok standards at least, racking up over 1,000 views, far beyond our usual 300-view average.

The video captures Phil’s now-legendary routine: grabbing his trusty pasty before boarding the train. Simple, but clearly a recipe for success.

With this clip, Phil has officially snatched back the TikTok crown from Lorraine’s dazzling Tin Man dance, edging ahead by more than 100 views. But the question remains: will Lorraine stage a comeback to keep the rivalry alive?

Stay tuned to our TikTok for more Grok antics, pasties, and maybe even a few surprise dance moves…

Watch the video and give it a like!