Welcome to this week’s edition of the Grok Software Newsletter, where we bring you the latest updates in Microsoft Dynamics 365, Power Platform, and Copilot. This week we will be discussing two new sales-focused agents that will be available in May, and new live chat in Microsoft Teams that's connecting customers &businesses
effortlessly.
Microsoft is introducing two new sales-focused agents, seamlessly integrated into Microsoft 365 Copilot and Copilot Chat that will transform business processes.These agents connect with Microsoft Dynamics 365 and Salesforce, allowing sales teams to nurture and close deals without opening their CRM. Customisable to your business data, they deliver accurate,
actionable insights. Public preview launches in May.
New Live Chat in Microsoft Teams.Enhancing customer experience is crucial for every
business, especially small and medium-sizedbusinesses. With the right productivity and communication tools, your business can scale efficiently without compromising the quality of customer service that keeps customers coming back.
Now, you can providefaster, more engaging customer support directly from Teams, ensuring seamless communication and better customer satisfaction.
A little news from Grok… Lorraine James, our Office Manager, is stepping into the spotlight this summer in a magical pantomime production of The Wizard of Oz!
Catch Lorraine and the cast at Brynamman Public Hall on the 29thand 30th of August 2025, for a show packed with songs, silliness, and sparkly surprises—a fantastical treat for all the
family.
So grab your tickets,click your heels three times, and get ready for an unforgettable panto adventure down the yellow brick road!
