Hi ,

Welcome to this week’s edition of the Grok Software Newsletter, where we bring you the latest insights on Microsoft Dynamics 365, Power Platform, and Copilot.

This week, we'll explorer agentic AI in retail that's ushering in a new era, one where intelligence is built into every step of the journey. And providing two short video links to show how Microsoft 365 Copilot Chat can help you create a sales strategy for your business. And, how customers are using Copilot Chat to keep their day moving. 

With Dynamics 365 Commerce, AI-powered experiences help retailers plan seasons with confidence, optimize inventory automatically, and bring products to market faster across every channel. From enriching product data with compelling descriptions and imagery to making items instantly ready for social and digital storefronts, Copilot works behind the scenes to remove friction and accelerate growth.

The result? Less manual effort, smarter decisions, and the ability for small and midsize retailers to sell effortlessly, wherever their customers are.

Click on the link below to read the full blog.

Read more 

Discover how Microsoft 365 Copilot Chat can help you create a sales strategy in minutes for your business. 

AI is moving fast, but the real question is: How do you actually use this in my day-to-day sales?

This short Microsoft video shows how Microsoft 365 Copilot Chat can help create a sales strategy in minutes:

🎥 Click the link to see the video

What Copilot does well is generate ideas and structure.
What it doesn’t do on its own is track leads, follow up automatically, or show what’s working.

That’s where Dynamics 365 comes in.

When Copilot is paired with the right CRM setup, you can:

• Turn ideas into real opportunities
• Track every lead in one place
• Automate follow-ups
• See what’s converting

How customers are using Copilot Chat to keep their day moving smoothly.

The next short Microsoft video shows how Copilot Chat can help you:

• Catch up on emails
• Prepare for meetings
• Draft responses quickly
• Stay focused

🎥 Click the link to see the video

But if actions, follow-ups, and customer conversations aren’t captured somewhere, they still get lost.

That’s where Dynamics 365 comes in.

When Copilot is paired with the right CRM setup:

• Meeting summaries turn into tracked activities
• Follow-ups become scheduled tasks
• Leads stay visible
• Your day keeps moving, without creating chaos later

Copilot can help generate sales strategies and help keep your day running smoothly, but turning them into a real, trackable process requires the right CRM setup. Want help connecting Copilot to your CRM workflows?

Contact us to see how this works with Microsoft Dynamics 365.

GROK NEWS: Happy National Cheese Lovers Day!

Today we celebrate National Cheese Lovers Day, a day dedicated to all things cheesy, crumbly, melty, and delicious. From a strong cheddar to a perfectly gooey toastie, cheese truly makes life (and lunch breaks) better.

Much like a great business system, the best cheeses are all about the right combination of balance, structure, and quality ingredients.

So whether you’re enjoying a cheese-laden sandwich, a snack between meetings, or planning tonight’s dinner around it (we won’t judge), today is your excuse to indulge.

Happy National Cheese Lovers Day from the Grok team! We’re grate-ful for it!