Hi ,

 Welcome to this week’s edition of the Grok Software Newsletter, where we bring you the latest insights on Microsoft Dynamics 365, Power Platform, and Copilot.

This week, we’re diving into two exciting updates:

How Teams Phone extensibility for Dynamics 365 Contact Center is enhancing collaboration and connectivity.

How Dynamics 365 Contact Center achieving HITRUST certification has raised the bar for security in healthcare.

Stay tuned to see how these innovations can help your organisation boost efficiency, security, and trust.

Microsoft Teams Phone Extensibility is now generally available for Dynamics 365 Contact Center. This milestone marks the next chapter in modernising customer engagement, helping organisations deliver exceptional experiences at scale.

As the lines between UCaaS and CCaaS disappear, the convergence of cloud platforms is becoming essential for modern service delivery. With Dynamics 365 Contact Center and Teams Phone extensibility, organisations can harness the power of AI, automation, and unified data to deliver customer service that’s faster, smarter, and more resilient.

Read more 

Microsoft Dynamics 365 Contact Center has achieved HITRUST risk-based, 2-year (r2) certification, one of the most rigorous standards for protecting healthcare data in the cloud.

This milestone comes as AI is reshaping how healthcare providers operate and serve patients. From powering self-service interactions, to guiding service reps in real time, to autonomously managing end-to-end workflows, AI is unlocking new possibilities. And with these innovations, trust and data protection are now just as critical as the technology itself.

Read more

GROK NEWS?  Jesse’s Diets – Round Four!

Phil is back on TikTok for round four of the iconic “Jesse’s Diets” sketch from The Fast Show… and this week’s performance shows him diving deep into method acting for the greater good of Grok content.

Only joking! Don’t worry, no actual Prozac was involved, but Phil’s delivery is so convincing you might just do a double take. Once again, he’s brought his all to the role, adding another top-tier entry to the growing Grok TikTok library.

📲 Check it out, have a laugh, and let us know... was it convincing enough?

https://www.tiktok.com/@grok365/video/7539894570629336342